Background

Cherry Training Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website www.cherrytraining.org.uk (“the Website”) or provides data to us through other means. We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it.

Your acceptance of the terms of this Privacy Policy is deemed to occur upon your first use of the Website. If you do not accept and agree with this Privacy Policy, you must stop using the Website immediately.

Information About Us

The Website is owned and operated by Cherry Training Ltd a private limited company registered in England under company number 09652903.

The address of our registered office is: Navigation House, Office 4, 16 Ellerbeck Way, Stokesley, Middlesbrough, TS9 5JZ, United Kingdom.

We are registered with the Information Commissioner’s Office under reference ZA509643.

What Does This Policy Cover?

This Privacy Policy applies to your use of the Website and to any data that you provide us with.

The Website may contain links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for what they do including how they process your data. When you leave our website, we encourage you to read the privacy policy of every website you visit.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. It does not include anonymised data.

If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

What Are My Rights?

Under the GDPR, you have the following rights:
The right to be informed about the collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can also contact us if you have any questions.

The right to access the personal data we hold about you.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
The right of erasure. You may ask us to delete or otherwise dispose of any of your personal data that we have.
The right to restrict the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. 

This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us.
Further information about your rights can also be obtained from the Information Commissioner’s Office, the UK supervisory authority for data protection issues or your local Citizens Advice Bureau.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office. We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

What Data Do You Collect?

Depending upon how you use the Website and whether you are a client of ours, the types of personal and non-personal data that we collect are listed below:

We may collect and process various types of information from you, which can include “personal data” (information that can identify you). The information we collect falls into several categories:

Information You Provide to Us:

When you interact with our site or services (for example, by filling out a contact form, completing our referral form, registering for courses, signing up for e-learning, or contacting us by email or phone), you may give us personal details. This can include your name, postal address, email address, phone number, date of birth (if relevant), job title or company (if you are booking on behalf of an organisation), and any other information you choose to provide on the referral form or details you include in a message or inquiry.

Special Categories:

We may need to collect information that is in the special categories of personal data, such as information about your health. We will only process such sensitive information with your consent or if otherwise lawfully permitted.

Transactional Information:

If you purchase a training course or any product/service from us, we will collect information needed to process that transaction.

This includes records of your orders or bookings and payment details. Please note: Cherry Training does not store your full payment card details. Any online payments are handled securely by our third-party payment processors; your card information is collected and processed by them and is not retained on our systems.

Automatically Collected Information:

When you visit our website, our systems may automatically collect certain technical information about your device and your usage of the site. This includes your IP address, browser type and version, operating system, referring website, the pages you viewed on our site, and the dates/times of your visits. We gather this information through server logs and through cookies and similar tracking technologies (explained in the Cookies and Tracking Technologies section below). This data helps us analyse and improve our website and services, and to ensure the content is presented in the best way for your device.

Cookies and Tracking Data:

We use cookies and similar technologies that may collect information associated with you (such as your IP address or a unique identifier for your device).

How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one or more of the following purposes:

Supplying services to you. Your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our services for you. This may involve providing a bespoke training quote and sourcing training courses that meet your requirements.

Enabling you to access e-learning.

Communicating with you. This may include responding to emails or calls from you.

Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by clicking on the ‘Unsubscribe’ link at the foot of the email).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and post with information and news about our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

How Long Will You Keep My Personal Data?

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for. These purposes may include satisfying any legal, accounting, or reporting requirements.

When deciding what is the correct time to retain your personal data, we consider its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, and whether these can be achieved by other means and legal requirements. Some personal data may be retained for up to 8 years to enable us to comply with various regulatory requirements.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

How and Where Do You Store or Transfer My Personal Data?
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the UK or the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK or the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the UK or the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the UK or the EU, your information may be transferred outside the UK or the EU in order to provide you with those services.

Do You Share My Personal Data?

If you purchase or access e-learning some or all of your personal data may be shared with the following third parties:

a) Careskills Academy Ltd (company number 08543838) whose registered office is at North London Business Park, 3&4 Oakleigh Road S, London N11 1GN. You are advised to read their Privacy and Cookie Policies available here
b) Stripe Payments Europe Limited (company number 513174) whose registered office is at c/o A&L Goodbody, IFSC, North Wall Quay, Dublin 1, Republic of Ireland. You are advised to read their Privacy Policy available here and Cookie Policy available here.

If any of your personal data is transferred to the third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above.

If any personal data is transferred outside of the EEA, we will take suitable steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Can I Withhold Information?

You may access the Website without providing any personal data. However, to use all features and functions available on the Website (e.g. the contact form and purchasing or accessing E-Learning) you may be required to submit or allow for the collection of certain data.

How Can I Access My Personal Data?

If you want to know what personal data we hold about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email address shown below.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please email ad***@****************rg.uk

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any revised Privacy Policy will be posted on our Website and you will be deemed to have accepted the terms of it on your first use of the Website following the alterations. We recommend that you check this page regularly to keep up-to-date.

This Privacy Policy was last updated on 7 Mar 2025. We keep our privacy practices under regular review, and any updates will be reflected in this document.