Course Description:

This Effective Communication training course is designed for carers, healthcare professionals, and support staff who work closely with clients, colleagues, and families. The course focuses on developing essential communication skills to foster understanding, build trust, and ensure clarity in all interactions. Participants will explore practical strategies to communicate effectively in a variety of situations, including challenging or sensitive conversations.

Learners will gain an understanding of the importance of verbal, non-verbal, and active listening skills, as well as how to adapt communication techniques to meet the needs of individuals, including those with cognitive or sensory impairments.

Topics include:

• The principles of effective communication and its importance in care settings.
• The different types of communication: verbal, non-verbal, and written.
• Active listening techniques to enhance understanding and build trust.
• How to adapt communication methods for individuals with sensory impairments, cognitive difficulties, or additional needs.
• Strategies for managing difficult conversations, including conflict resolution and delivering sensitive information.
• The role of empathy, clarity, and professionalism in effective communication.